Frequently
Asked Questions

Find answers to common questions in our FAQ. For
more inquiries, reach out to info@lumi-ai.com

What is a knowledge base?

A knowledge base is a repository that stores context about your data structures and business terminologies, enabling Lumi’s AI agents to respond to data requests accurately and automatically. Refer to our docs for more in-depth details.

Do you offer a trial period?

Yes, we offer a pilot program that allows enterprise customers to experience our powerful agentic workflows with low risk and minimal effort.

Do I need to have a data warehouse to get started?

No necessarily! Lumi can connect directly to your source systems, including ERPs like SAP, Oracle, and MS Dynamics. See all integrations.

What does onboarding look like?

Onboarding is swift, typically requiring just a few hours of effort. The process involves (1) establishing a connection and (2) configuring the knowledge base . We also offer personalized, white-glove onboarding for enterprise customers.

Do I need to share my data?

No, Lumi processes data directly within the client's network, ensuring top-tier data security without requiring data replication. Learn more.

I have a question about invoicing.

For any questions regarding invoices, please contact billing@lumi-ai.com